使用soap api在自定义门户中创建OTRS票据

有没有人试图在使用api的自定义网站中创建OTRS票据？我在这方面非常困惑。任何参考，文件和帮助将不胜感激。使用soap api在自定义门户中创建OTRS票据

2016-07-10 Sujan Shrestha

我找到了答案。希望这会帮助你们。

$url  = "https://your-server/otrs/rpc.pl"; // URL for OTRS server 
$username = "username"; // SOAP username set in sysconfig 
$password = "password"; // SOAP password set in sysconfig

（进入管理面板并选择SYSCONFIG，然后在下拉列表中，选择核心:: SOAP框架）

$typeID = 2; // id from ticket_type table 
$queueID = 2; // id from queue table 
$priorityID = 1; // id from ticket_priority table 
$ownerID = 2; // id from users table 


// Form Fields(Your Ticket Form fields) 

$username = $_POST['username_id']; 
$queueID = $_POST['queue']; 
$issue_type = $_POST['issue_type']; 
$subject = $_POST['subject']; 
$title = $username.'-Issue With'.' '.$issue_type.' -'.$subject; 
$description = $_POST['description']; 
$category = $_POST['category']; 
$priorityID = $_POST['priority']; 


/// Initialize new client session 
$client = new SoapClient(
    null, 
    array(
     'location' => $url, 
     'uri'  => "Core", 
     'trace'  => 1, 
     'login'  => $username, 
     'password' => $password, 
     'style'  => SOAP_RPC, 
     'use'  => SOAP_ENCODED 
    ) 
); 

/// Create a new ticket shell. The function returns the Ticket ID  $TicketID = $client->__soapCall(
    "Dispatch", array($username, $password, 
     "TicketObject", "TicketCreate", 
     "Title",  $title, 
     "TypeID", $typeID, 
     "QueueID", $queueID, 
     "LockID", 1, 
     "PriorityID", $priorityID, 
     "State",  "new", 
     "CustomerUser", $username, 
     "OwnerID",  $ownerID, 
     "UserID",  1, 
    ) 
); 



/// Create an article with the info. The function returns an Article ID /// 
$ArticleID = $client->__soapCall("Dispatch", 
    array($username, $password, 
     "TicketObject", "ArticleCreate", 
     "TicketID",  $TicketID, 
     "ArticleType", "webrequest", 
     "SenderType",  "customer", 
     "HistoryType", "WebRequestCustomer", 
     "HistoryComment", "created from PHP", 
     "From",   $username, 
     "Subject",  $title, 
     "ContentType", "text/plain; charset=ISO-8859-1", 
     "Body",   $description, 
     "UserID",   1, 
     "Loop",   0, 
     "AutoResponseType", 'auto reply', 
     "OrigHeader", array(
     'From' => $username, 
     'To' => 'Postmaster', 
     'Subject' => $title, 
     'Body' => $description 
    ), 
    ) 
); 

# Use the Ticket ID to retrieve the Ticket Number. 
$TicketNum = $client->__soapCall("Dispatch", 
    array($username, $password, 
     "TicketObject", "TicketNumberLookup", 
     "TicketID",  $TicketID, 
    )); 

# Make sure the ticket number is not displayed in scientific notation 
$big_integer = 1202400000; 
$Formatted_TicketNum = number_format($TicketNum, 0, '.', ''); 


# Print the info to the screen. 
echo "<html>\n"; 
echo "<head>\n"; 
echo "<title>Ticket Successfully Submitted</title>\n"; 
echo "</head>\n"; 
echo "<body>\n"; 
echo "<h1>Success!</h1>\n"; 
echo "<p>You have successfully created ticket number $Formatted_TicketNum.</p>\n"; 
echo "</body>\n"; 
echo "</html>\n";

来源

2016-07-10 09:39:30

驾驶室告诉你如何添加动态字段在创建票 –

使用soap api在自定义门户中创建OTRS票据

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